311 Customer Satisfaction Survey

kizp-4dfkCity Government13 columns

NYC311 Customer Satisfaction (CSAT) surveys provide 311 customers with an opportunity to provide feedback on the performance of 311 call takers in providing timely and knowledgeable customer service. CSAT survey offers are sent following a call to 311 during campaigns which take place sporadically throughout the year. Offers are sent via email and text message in all designated citywide languages. This dataset is updated when a survey campaign has concluded. Each row of data represents an individual survey response. Any potentially personally identifiable information has been removed. See the 311 Resolution Satisfaction Survey dataset for customer feedback on the resolution of their service request by the relevant agency.

View on NYC Open Data

Quality

A93.7 / 100

From a 500-row sample across 13 columns.

completeness100/ 25% weight

consistency85/ 20% weight

accuracy96/ 20% weight

timeliness91/ 15% weight

usability95/ 20% weight

Related datasets

311 Resolution Satisfaction Survey0.40
joins onoverall_satisfactionyear
311 Interpreter Wait Time0.35
NYC Permitted Event Information0.30
Public feedback on 311 request/complaint types0.29
Film Permits0.29
2020 Neighborhood Tabulation Areas (NTAs)0.29
2020 Census Tracts0.29

Sample rows

year	campaign	channel	survey_type	start_time	completion_time	survey_language	overall_satisfaction	wait_time	agent_customer_service	agent_job_knowledge	answer_satisfaction
2025	Campaign 5	NYC311 Call Center	Customer Satisfaction (CSAT) Survey	2025-12-19T00:48:13.000	2025-12-19T00:55:31.000	Español (España, alfabetización internacional)	Strongly Agree	Strongly Agree	Strongly Agree	Strongly Agree

Columns

13 queryable · 13 profiled

The machine field names SoQL needs, with the publisher's own description of each.

Field	Type	Description	Null	Values
`year`	categorical	The Year column indicates the year within which the survey response was collected.	0%	`202420252022`of 6
`campaign`	categorical	The Campaign # field is used to differentiate a specific block of time within which survey data was collected and analyzed.	0%	`Campaign 4Campaign 3Campaign 2`of 6
`channel`	text	The Channel field indicates which platform the survey respondent used to engage with 311.	0%	`NYC311 Call Center`of 1
`survey_type`	text	The Survey Type field indicates what it was designed to measure.	0%

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GET /api/datasets/kizp-4dfk
GET /api/datasets/kizp-4dfk/quality
GET /api/datasets/kizp-4dfk/related
GET /api/columns?dataset=kizp-4dfk