DOHMH Call Center Summary

wymh-dvmdHealth6 columns

Total number of calls received by the agency's call center This data is collected to assess and assist residents of NYC. The data is collected by a 3rd party application that goes by the name PRIMA. Data is collected as a meausre of workvolume and customer demand for services offered by the Dept. of Health. Data is collected automatically by call management software. Each record represents a type of service offered to the public by the Dept. of Health. Data is used to assess quality of service offered, collect customer feedback for service improvements and determine size of staff needed to appropriate deliver the service. Data available counts number of calls related to a particular topic. There is no drill down available to disect specific reasons why customers may be calling.

View on NYC Open Data

Quality

B86.1 / 100

From a 336-row sample across 6 columns.

completeness100/ 25% weight

consistency58/ 20% weight

accuracy95/ 20% weight

timeliness75/ 15% weight

usability95/ 20% weight

Related datasets

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HIV/AIDS Diagnoses by Neighborhood, Age Group, and Race/Ethnicity (Historical)0.32
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Sample rows

metric	totalnoofcalls	avgspeedofanswer	callpctansweredw	month	year
Dog License Unit	196	34	0.7	12	2025
Providers	224	41	0.61	12	2025
STD	404	144	0.39	12	2025
Vital Records

Columns

6 queryable · 6 profiled

The machine field names SoQL needs, with the publisher's own description of each.

Field	Type	Description	Null	Values
`metric`	categorical	The subject of the call	0%	`Dog License UnitProvidersSTD`of 4
`totalnoofcalls`	integer	total number of calls received	0%	`282328236`
`avgspeedofanswer`	text	The average amount of time a customer waits in the queue until the call is answered.	0%	`0:00:220:00:230:00:18`
`callpctansweredw`	float	Ability to answer 80% of calls within 30 seconds of less as customer waits on the line.	0%	`0.950.9`

Query this from your own app

GET /api/datasets/wymh-dvmd
GET /api/datasets/wymh-dvmd/quality
GET /api/datasets/wymh-dvmd/related
GET /api/columns?dataset=wymh-dvmd