From a 500-row sample across 11 columns.
| agency | pmmr_goal | critical | performance_indicator | actual_fy14 | actual_fy15 | actual_fy16 | target_fy17 | target_fy18 | _4_month_actual_fy16 | _4_month_actual_fy17 |
|---|---|---|---|---|---|---|---|---|---|---|
| 3-1-1 | 1a | 1 | 311 calls (000) | 21,346 | 21,079 | 18,799 | * | * | 6,089 | 6,199 |
| 3-1-1 | 1a | 1 | 311 Online site visits (000) |
The machine field names SoQL needs, with the publisher's own description of each.
| Field | Type | Description | Null | Values |
|---|---|---|---|---|
agency | text | — | 0% | DOEHRADPR |
pmmr_goal | text | — | 0% | 1a2a1b |
critical | categorical | — | 0% | 01of 2 |
performance_indicator | text | — | 0% | E-mails responded to in …Letters responded to in …Completed customer reque… |
actual_fy14 | text |
GET /api/datasets/a6zp-tcs3 GET /api/datasets/a6zp-tcs3/quality GET /api/datasets/a6zp-tcs3/related GET /api/columns?dataset=a6zp-tcs3
| 5,248 |
| 9,656 |
| 13,018 |
| ↑ |
| ↑ |
| 3,985 |
| 5,449 |
| 3-1-1 | 1a | 0 | 311 mobile app contacts (000) | NA | 705 | 1,010 | * | * | 302 | 357 |
| 3-1-1 | 1a | 0 | 311-NYC (text) contacts (000) | 234 | 175 | 156 | * | * | 46 | 42 |
| 3-1-1 | 1a | 0 | Calls handled in languages other than English (%) | 1.8% | 2.5% | 3.0% | * | * | 3.2% | 3.0% |
| 3-1-1 | 1a | 1 | Average wait time (tier 1 calls) (minutes:seconds) | 0:23 | 0:23 | 0:16 | 0:30 | 0:30 | 0:14 | 0:16 |
| 3-1-1 | 1a | 0 | Average wait time (tier 2 agency legacy system calls) (minutes:seconds) | 2:06 | 0:44 | 0:10 | * | * | 0:15 | 0:09 |
| 3-1-1 | 1a | 1 | Calls answered in 30 seconds (%) | 83% | 84% | 89% | 80% | 80% | 90% | 85% |
| 3-1-1 | 1a | 0 | Maximum answer delay (minutes:seconds) | 116:20 | 33:45 | 62:58 | * | * | 33:21 | 16:39 |
| 3-1-1 | 1a | 0 | Call takers time occupied (%) | 79% | 77% | 74% | * | * | 76% | 74% |
| — |
| 1% |
NA100%94% |
actual_fy15 | text | — | 1% | NA100%97% |
actual_fy16 | text | — | 0% | NA100%0 |
target_fy17 | text | — | 0% | *↓↑ |
target_fy18 | text | — | 0% | *↓↑ |
_4_month_actual_fy16 | text | — | 0% | NA100%0 |
_4_month_actual_fy17 | text | — | 0% | NA100%0 |